Writing to us about our Spinathlon Casino guides
We read every message that reaches our contact form, and we answer site questions, corrections and feedback directly. We are an independent information site, so our desk covers what we publish, while account and payment questions belong to the casino’s own support, which answers around the clock. One split organises everything: our desk covers the guides, and the casino’s team covers the account.
How we treat your message
A few commitments govern everything that arrives:
- Messages reach our contact form and nothing else, and we use them only to answer the question they contain.
- The privacy rules on our privacy policy page describe how message content is stored and for how long.
- We never ask for passwords, full card numbers or account credentials, and readers should never send them.
- A reply comes from our editorial desk, not from the casino or any operator.
The route to our desk
Our contact routes are simple:
- Our contact form is the single channel we monitor for every kind of message.
- Write in English where possible, and name the guide the message concerns.
- Expect the reply from our editorial desk, which checks every claim before answering.
- Questions about our commercial (affiliate) links are welcome on the same route.
What belongs to the casino’s desk
Account and payment matters
Login problems, deposits, withdrawals, verification and bonus disputes sit with the casino’s own support team, which works around the clock over live chat and email in English and French. We hold no account records, so its team is the only one that can read a balance or a bonus status.
Why the routing saves time
An information site that pretended to handle account matters would waste a reader’s day. Sending the question straight to the desk with the data gets it answered fastest, and our guides explain what its team will ask for.
Corrections and feedback from readers
How a correction runs
A reader who spots a figure that no longer matches the terms, a passage that reads unclear or a scenario that computes wrongly gets a direct answer, and a verified correction changes the guide quickly. Every correction is checked against the same published sources the guide was written from.
What reader feedback changes
Suggestions for coverage, such as a question our guides have not met, feed the same queue. They influence which pages we write next and which scenarios our worked examples compute.
What to include so one reply is enough
A message that can be answered in a single exchange carries:
- The page or guide the message concerns, named plainly.
- The sentence or figure the reader is querying, quoted as it reads.
- What the reader expected instead, or the source of the doubt.
- Enough context to reproduce the point without follow-up questions.
Account security questions and where they go
Which route a security worry takes
Worries about an account, a suspected compromise or a verification demand belong to the casino’s support first, because only its team sees account activity. Our guides describe what the verification process asks for, and its team confirms what an account needs.
What never to send
Nobody protecting an account should ever post passwords, card numbers or identity documents through an information site’s form. A message to our desk needs a page name and a quoted passage, and a message to the casino’s desk goes through its own verified channels.